All Change Requests (Hold, Upgrade & Cancel) must be electronically time stamped for tracking purposes. Verbal, text or other communication means are not recognized/monitored. Submission of the form below places the request into the queue for processing. Upon successful processing, a confirmation email outlining access and invoicing schedules will be sent, typically within 2–4 business days. Requests take effect the day after submission unless otherwise specified or requested.
If you do not receive this email or have any questions, please contact us ASAP.
HOLD REQUESTS
All memberships are eligible for holds. Holds must be scheduled in advance with defined start and end dates, holds cannot be backdated. All membership benefits, excluding self-access, continue to be available during a hold.
- Standard hold terms are up to 3 months per 12-month rolling window at $15/month. These months do not need to be consecutive. Additional hold time will be considered at $25/month.
- Holds are scheduled in monthly increments; any partial month is invoiced and accounted for as a full month.
- If a schedule is shortened, dues will be adjusted based on days of access within the billing cycle.
- Hold fees are non-refundable.
- Each hold schedule includes one complimentary change; additional changes are $5 per request.
- Holds automatically end on the scheduled date, at which point regular billing and full access resume. A reminder email will be sent one week prior to end of hold schedule.
UPGRADE REQUESTS
Upgrades (ie Monthly to Annual) do not incur additional fees. You will be invoiced prorated dues up to and including the date of your request based on your original membership rate. Annual membership terms and rates will start the following day.
CANCELLATION REQUESTS
We’re sorry to see you go. Before cancelling, we offer membership hold and custom Out of Town options in order to retain membership. If interested, we can provide details upon request.
Annual Memberships: An initial 12-month commitment is required. *If annual membership is greater than 12 months old, please refer to the Monthly Membership Terms.
Buyout options are be available if moving more than 25 miles away or there is a medical condition preventing exercise. Documentation is required for buyout eligibility. Please include preferred final access date and any buyout details in request.
The buyout fee is the last month dues paid at time of joining, sitting on account as a credit for when cancellation is issued.
Monthly Memberships: A 30-day cancellation notice is required for any reason and can be issued at any time. Access continues for 30 days after submitted request.
Please note:
- Cancellation results in forfeiture of the original join fee and current monthly rate. Published rates apply if/when rejoining.
- All outstanding balances, late fees, prorated dues, and final month charges will be collected at time of request.
- Membership dues are invoiced in arrears (end of month cycle). Monthly cycle start date is based on the join date.
- Key fobs must be returned by the final day of membership or a $15 lost key fee will apply.
- Changes can be made at no cost up to last day of membership